Chenai Holistic Home Care Agency Ltd

Chelmsford, CM3 · Established 29/1

A CQC-regulated home-care provider serving Chelmsford, registered since 29/1. Rated Inadequate at its most recent CQC inspection (May 2025).

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What the CQC found

The five questions inspectors ask, and how Chenai scored.

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider worked in partnership with health and social care professionals including GPs and district nursing teams.”
CQC inspection report, Aug 2023

“Staff felt supported and were able to raise concerns with the management team.”
CQC inspection report, Aug 2023

“The service worked within the principles of the Mental Capacity Act 2005.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2026
Not rated
Chenai Holistic Home Care Agency Ltd provides personal care to people in their own homes. CQC inspects only where personal care is provided, such as support with personal hygiene and eating, and considers any wider social care offered alongside this. At the ti…
Jun 2025
Not rated
Date of Assessment: 24 February to 17 March 2025. Chenai Holistic Home Care Agency is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where pe…
Aug 2023
Requires improvement
Chenai Holistic Home Care Agency Ltd remains rated Requires Improvement overall following a focused inspection of Safe, Caring and Well-led domains, with a continued breach of Regulation 17 due to ineffective governance and oversight of care visit duration and…
Aug 2022
Inadequate
Chenai Holistic Home Care Agency Ltd was rated Inadequate overall and placed in special measures, with continued breaches of regulations 12, 17 and 18 plus new breaches relating to safeguarding (13), person-centred care (9) and complaints (16). Inspectors foun…
Jul 2022
Requires improvement
Focused inspection found breaches of Regulation 12 (Safe care and treatment) for inadequate COVID-19 staff testing and Regulation 17 (Good governance) for weak oversight, late calls and unclear staff roles. Overall rating dropped from Good to Requires Improvem…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Chenai does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CM3 5TQ in Chelmsford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CM3

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