Operated by Liral Veget Training and Recruitment Limited

Liral Veget Training and Recruitment Ltd

Requires improvementRated 29/08/2025Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2023
Staff support: induction, training, skills and experience
Note15 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Dec 2023
The service regularly sought feedback from relatives and staff, with recent satisfaction surveys showing high satisfaction levels.
Note15 Dec 2023
Relatives provided mainly positive feedback about the quality of care and reported their family members were treated with kindness and compassion.
Note15 Dec 2023
Staff who supported people to take medicines had completed appropriate training and had their competency assessed.
Note15 Dec 2023
The service had an accessible complaints policy and relatives were satisfied with how complaints were resolved.
Note15 Dec 2023
Staff told us they adapted their communication to meet the needs of people, including use of pictures, objects of reference and sign language.
Note15 Dec 2023

Note15 Dec 2023
Improving care quality in response to complaints or concerns
Note15 Dec 2023
Meeting people's communication needs
Note15 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Dec 2023
Learning lessons when things go wrong
Note15 Dec 2023
Preventing and controlling infection
Note15 Dec 2023
Staffing and recruitment
Note15 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2023
Using medicines safely
Note15 Dec 2023
Assessing risk, safety monitoring and management

Note15 Dec 2023
Engaging and involving people using the service, the public and staff
Note15 Dec 2023
Working in partnership with others
Note15 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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