Operated by GND Support Limited

GND Support

GoodRated 28/06/2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Apr 2024
Respecting and promoting people's privacy, dignity and independence
Note11 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note11 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Apr 2024
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note11 Apr 2024
Staff working with other agencies to provide consistent, effective, timely care
Note11 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Apr 2024
Staff support: induction, training, skills and experience
Note11 Apr 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Apr 2024
One complaint had been resolved promptly to the person's satisfaction.
Note11 Apr 2024
Medicine audits showed medicines were administered correctly in line with people's preferences.
Note11 Apr 2024
Staff received induction and ongoing training and felt confident to meet people's needs.
Note11 Apr 2024
Mental capacity assessments were completed and people's consent to care was obtained.
Note11 Apr 2024
The registered manager was open, transparent and responsive to people, staff and inspectors.
Note11 Apr 2024

Note11 Apr 2024
End of life care and support
Note11 Apr 2024
Improving care quality in response to complaints or concerns
Note11 Apr 2024
Meeting people's communication needs
Note11 Apr 2024
Planning personalised care to ensure people have choice and control

Note11 Apr 2024
Using medicines safely
Note11 Apr 2024
Systems and processes to safeguard people from the risk of abuse
Note11 Apr 2024
Learning lessons when things go wrong
Note11 Apr 2024
Preventing and controlling infection
Note11 Apr 2024
Staffing and recruitment
Note11 Apr 2024
Assessing risk, safety monitoring and management

Note11 Apr 2024
Working in partnership with others
Note11 Apr 2024
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note11 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Apr 2024
Engaging and involving people using the service, the public and staff
Note11 Apr 2024
How the provider understands and acts on the duty of candour
Note11 Apr 2024
Continuous learning and improving care