Operated by A1 Home Care Ltd

A1 Home Care

GoodRated 13/02/2020Home care · Chelmsford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note23 Jan 2021
Advocacy for people using the service
Note23 Jan 2021
Promoting independence
Note23 Jan 2021
Kindness, dignity and respect

effective

Note23 Jan 2021
Supervision and observation of practice
Note23 Jan 2021
Working with other professionals
Note23 Jan 2021
Consent and Mental Capacity Act
Note23 Jan 2021
Staff training and competency

Other

Note23 Jan 2021
Open culture with accessible registered manager and positive staff morale
Note23 Jan 2021
Collaborative working with local authorities and health professionals to ensure continuity of care
Note23 Jan 2021
Complaints about care standards handled promptly and sensitively with people informed of outcomes
Note23 Jan 2021
People and professionals described care workers as kind, compassionate and excellent advocates
Note23 Jan 2021
Small core care teams assigned to individuals ensuring consistency and continuity of care
Note23 Jan 2021

responsive

Note23 Jan 2021
Partnership working to meet needs
Note23 Jan 2021
Meeting cultural and gender preferences
Note23 Jan 2021
Complaints handling
Note23 Jan 2021
Person-centred care planning

safe

Note23 Jan 2021
Infection control
Note23 Jan 2021
Medication management
Note23 Jan 2021
Risk assessment
Note23 Jan 2021
Safeguarding
Note23 Jan 2021
Recruitment and staffing

well_led

Note23 Jan 2021
Regulatory notifications and external liaison
Note23 Jan 2021
Openness, culture and whistleblowing
Note23 Jan 2021
Staff supervision and accountability structures
Note23 Jan 2021
Monitoring late visits and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CM2 6ND
Registered manager: Cook, Nicola
Local authority: Essex
Region: East
City: Chelmsford
Last CQC check: 13/Feb/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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