Sarah's Home Care Ltd

GoodRated 10 Apr 2023Home care · Watford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note4 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note4 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Oct 2023
Supporting people to eat and drink enough; Staff working with other agencies; Supporting people to live healthier lives
Note4 Oct 2023
Staff support: induction, training, skills and experience
Note4 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Oct 2023
Complaints system in place; people and relatives felt confident raising concerns and reported issues were resolved promptly.
Note4 Oct 2023
Effective partnership working with GPs, district nurses, and other healthcare professionals.
Note4 Oct 2023
Open and honest culture promoted by the registered manager, with duty of candour understood and applied.
Note4 Oct 2023
Management carried out regular audits, spot checks, quality monitoring calls, and questionnaires to drive continuous improvement.
Note4 Oct 2023
Care plans were detailed, person-centred, regularly reviewed, and updated promptly when needs changed via an electronic system.
Note

Note4 Oct 2023
End of life care and support
Note4 Oct 2023
Improving care quality in response to complaints or concerns
Note4 Oct 2023
Meeting people's communication needs
Note4 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Oct 2023
Preventing and controlling infection
Note4 Oct 2023
Using medicines safely
Note4 Oct 2023
Staffing and recruitment
Note4 Oct 2023
Assessing risk, safety monitoring and management
Note4 Oct 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note4 Oct 2023
Working in partnership with others
Note4 Oct 2023
Engaging and involving people using the service, the public and staff
Note4 Oct 2023
Duty of candour; Continuous learning and improving care
Note4 Oct 2023
Planning and promoting person-centred, high-quality care and support; Managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info