Operated by Yourlife Management Services Limited

YourLife (Littlehampton)

GoodRated 20/02/2019Home care · Littlehampton

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Privacy and dignity
Note29 Jan 2020
Person-centred care and independence
Note29 Jan 2020
Kindness and respect

effective

Note29 Jan 2020
Healthcare needs monitoring
Note29 Jan 2020
Nutrition and hydration
Note29 Jan 2020
Consent and Mental Capacity Act
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Staff training and induction

Other

Note29 Jan 2020
People had access to a 24-hour call point and pendant alarm system with prompt staff response
Note29 Jan 2020
The registered manager operated an open door policy and management were open and transparent
Note29 Jan 2020
People were empowered to contribute to decision making through meetings, surveys and care reviews
Note29 Jan 2020
Care plans were highly personalised and comprehensive, reflecting individual preferences
Note29 Jan 2020
Staff received regular supervision and appraisal, with a supportive learning culture
Note29 Jan 2020

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Activities and social engagement
Note29 Jan 2020
Needs assessment and care planning

safe

Note29 Jan 2020
Medicines management
Note29 Jan 2020
Recruitment
Note29 Jan 2020
Staffing
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Safeguarding

well_led

Note29 Jan 2020
People and staff engagement
Note29 Jan 2020
Leadership and culture
Note29 Jan 2020
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BN17 5FE
Registered manager: Yellop, Julie
Local authority: West Sussex
Region: South East
City: Littlehampton
Last CQC check: 20/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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