Jes Care Services Limited

GoodRated 17/04/2019Home care · Oxford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Independence and confidentiality
Note29 Jan 2020
Person-centred involvement in care planning
Note29 Jan 2020
Dignity and respect

effective

Note29 Jan 2020
Nutrition and hydration support
Note29 Jan 2020
Needs assessment and healthcare access
Note29 Jan 2020
Staff skills, training and induction
Note29 Jan 2020
Mental Capacity Act knowledge and application

Other

Note29 Jan 2020
Open and positive culture promoted by registered manager; staff felt valued and supported
Note29 Jan 2020
Service worked effectively with multidisciplinary professionals including CHC team, GPs and OTs
Note29 Jan 2020
Complaints were handled in line with policy; no formal complaints recorded
Note29 Jan 2020
End of life care was provided compassionately with close links to a local hospice
Note29 Jan 2020
People were treated with dignity and respect, and staff built positive caring relationships
Note29 Jan 2020

responsive

Note29 Jan 2020
End of life care
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Responsiveness to changing needs

safe

Note29 Jan 2020
Recruitment practices
Note29 Jan 2020
Medication management
Note29 Jan 2020
Staffing levels
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Risk identification and management

well_led

Note29 Jan 2020
Leadership culture and staff support
Note29 Jan 2020
Care plan accuracy and record keeping
Note29 Jan 2020
Quality assurance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: OX2 8NE
Registered manager: Sibanda, Sithembiso
Local authority: Oxfordshire
Region: South East
City: Oxford
Last CQC check: 17/Apr/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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