Kanssas Home Care Ltd

GoodRated 5 May 2018Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note29 Jan 2020
Care plans were detailed, person-centred and regularly reviewed, reflecting changes in people's needs promptly
Note29 Jan 2020
Quality assurance processes including spot checks, telephone monitoring, home visits and monthly staff meetings
Note29 Jan 2020
Medicines administration records regularly audited and staff competency in medicines administration assessed
Note29 Jan 2020
Regular supervision every one to two months including spot checks of care practice in people's homes
Note29 Jan 2020
Service matched care staff to people based on cultural, language and personal needs
Note29 Jan 2020
Staff received induction training following Care Certificate requirements, including two days core competency training and three shadowing sessions
Note29 Jan 2020
Electronic call monitoring system with 20-minute alert threshold for missed or late care calls, monitored 24/7 by on-call manager
Note29 Jan 2020
Personalised risk assessments with clear guidance for staff on managing and minimising identified risks