Choices Care Ltd

GoodRated 3 Dec 2026Home care · Leicester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Involvement in care planning and decisions
Note30 Oct 2021
Communication and information sharing
Note30 Oct 2021
Kindness, compassion and dignity

effective

Note30 Oct 2021
Mental Capacity Act compliance and consent
Note30 Oct 2021
Health and wellbeing support
Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Staff supervision and competency
Note30 Oct 2021
Staff training and induction
Note30 Oct 2021
Needs assessment and care planning

Other

Note30 Oct 2021
People and relatives reported consistent, reliable care from familiar staff teams who knew their needs well.
Note30 Oct 2021
Diversity among staff and people was actively recognised, celebrated, and accommodated in scheduling and training.
Note30 Oct 2021
Regular audits of care records, health and safety, and medication monitored quality and prompted timely improvements.
Note30 Oct 2021
Clear leadership structure with an open, supportive registered manager who engaged staff, people, and relatives in quality improvement.
Note30 Oct 2021
Complaints were investigated and used to drive service improvements, including changes to staffing and care delivery.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Accessible information and communication
Note30 Oct 2021
Responsiveness to changing needs
Note30 Oct 2021
Personalised care planning

safe

Note30 Oct 2021
Incident review and learning
Note30 Oct 2021
Infection control
Note30 Oct 2021
Recruitment and staffing levels
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Safeguarding systems and staff knowledge

well_led

Note30 Oct 2021
Regulatory compliance and notifications
Note30 Oct 2021
Quality assurance and audit
Note30 Oct 2021
Staff support, engagement and culture
Note30 Oct 2021
Leadership and management structure

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LE4 5LR
Registered manager: Nessa, Shemu
Local authority: Leicester
Region: East Midlands
City: Leicester
Last CQC check: 12/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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