SAP Care Services Limited

GoodRated 12 May 2017Home care · Tonbridge

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Privacy and dignity
Note30 Oct 2021
Involvement in care planning
Note30 Oct 2021
Kindness, compassion and dignity

effective

Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Multi-agency and partnership working
Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Staff training and competency
Note30 Oct 2021
Needs assessment and care planning

Other

Note30 Oct 2021
Regular quality audits and spot checks identifying and remedying shortfalls promptly
Note30 Oct 2021
Open, inclusive leadership culture with staff engaged via meetings, group chat, and quality improvement suggestions
Note30 Oct 2021
End of life care planned sensitively in collaboration with local hospices
Note30 Oct 2021
Strong person-centred culture with people and families actively involved in care planning and service development
Note30 Oct 2021
Effective partnership working with hospital discharge teams, district nursing, GPs, and occupational therapists

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Responding to changing needs
Note30 Oct 2021
Person-centred care delivery

safe

Note30 Oct 2021
Incident and accident learning
Note30 Oct 2021
Infection control
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Recruitment practices
Note30 Oct 2021
Staffing levels and deployment
Note30 Oct 2021
Risk assessment and management
Note

well_led

Note30 Oct 2021
Regulatory compliance and governance
Note30 Oct 2021
Continuous learning and improvement
Note30 Oct 2021
Engagement of people, families and staff
Note30 Oct 2021
Quality assurance and auditing
Note30 Oct 2021
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TN9 2HR
Registered manager: Muzondo, Usebia
Local authority: Kent
Region: South East
City: Tonbridge
Last CQC check: 05/Dec/2017 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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