Operated by 365 Support Limited

365 support services

GoodRated 26/04/2023Home care · Southport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

27 findings

Note26 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note26 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2023
Staff support: induction, training, skills and experience

Note26 Apr 2023
Accident and incident records were analysed for patterns and trends, with reflective discussions to identify improvements.
Note26 Apr 2023
Staff felt valued and supported; supervision was described as a two-way process encouraging open dialogue.
Note26 Apr 2023
The service worked in partnership with external health care agencies to achieve positive outcomes, including avoiding hospital admissions.
Note26 Apr 2023
Staff supported people in line with MCA principles; consent was sought before providing care or support.
Note26 Apr 2023
A positive approach to risk management respected people's choices rather than simply restricting activities.
Note26 Apr 2023
Staff received specialised training tailored to individual people's needs, including shadow shifts with experienced staff.

Note26 Apr 2023
Staffing and recruitment
Note26 Apr 2023
Using medicines safely
Note26 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Apr 2023
Preventing and controlling infection
Note26 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note26 Apr 2023
Working in partnership with others
Note26 Apr 2023
Planning and promoting person-centred, high-quality care and support
Note26 Apr 2023
Continuous learning and improving care
Note26 Apr 2023
Engaging and involving people using the service, the public and staff
Note26 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements