Note8 Sept 2023
Registered manager was open, responsive, and took immediate corrective action during the inspection.
Note8 Sept 2023
Positive person-centred culture with high staff morale and consistently positive feedback from people, relatives, and external professionals.
Note8 Sept 2023
Strong governance and quality assurance systems including spot checks, care call monitoring, audits, and 6-monthly surveys.
Note8 Sept 2023
Accidents and incidents were recorded, acted upon, and used for learning to reduce reoccurrence.
Note8 Sept 2023
Medicines were managed safely with care plans, risk assessments, and regular monitoring by the registered manager.
Note8 Sept 2023
Consistent staffing with no late or missed calls reported; people received care from regular staff.
Note8 Sept 2023
People were protected from abuse and avoidable harm; staff were trained in safeguarding and knew how to recognise and report concerns.
minorconsent_capacity8 Sept 2023
the registered manager did not have a mental capacity and best interest assessment tool. However, following our inspection, the registered manager forwarded us an MCA and best interest document.
minorrecord_keeping8 Sept 2023
Where character references were requested, we noted the length of time the referee knew the person and the relationship was not clear.
minorstaff_competency8 Sept 2023
moving and handling training was also online... the director registered on a train the trainer moving and handling course.
minorstaff_training8 Sept 2023
staff had received online training in first aid, whilst the modules were detailed this did not include practical face to face training.
minorcare_planning8 Sept 2023
Guidance for staff about people's known health conditions and the impact on the person and their care was limited.