Note29 Jan 2020
Regular feedback mechanisms including surveys, reviews and staff newsletters supported continuous improvement
Note29 Jan 2020
Complaints were handled transparently and used to drive service-wide improvements
Note29 Jan 2020
Call monitoring system tracked visit times and durations to ensure care was delivered as expected
Note29 Jan 2020
Registered manager was visible, accessible and personally provided cover when staff were unavailable
Note29 Jan 2020
Person-centred care plans reflected individual choices, preferences and routines
Note29 Jan 2020
Service operated within MCA principles with best interest decisions involving families and professionals
Note29 Jan 2020
Staff received regular training, supervision and appraisals supporting their development
Note29 Jan 2020
Robust recruitment practices including DBS checks and shadowing before lone working
Note29 Jan 2020
Risk assessments and risk management plans enabled positive risk taking and safe support
Note29 Jan 2020
Staff understood safeguarding responsibilities and appropriate referrals were made to relevant authorities
Note21 Jun 2019
Effective partnership working with local health and social care teams
Note21 Jun 2019
Positive, open and transparent culture with staff feeling valued and supported
Note21 Jun 2019
Care plans were person-centred, reviewed regularly and responsive to changing needs
Note21 Jun 2019
People were treated with dignity, respect and supported to remain independent
Note21 Jun 2019
Staff were suitably trained, completed induction and shadowing programmes, and received regular supervision
Note21 Jun 2019
Sufficient staffing levels with no missed visits reported and electronic monitoring system in place
Note21 Jun 2019
Risks to people's well-being were assessed, recorded and managed well
Note21 Jun 2019
People felt safe with staff and staff understood safeguarding responsibilities
moderateincident_learning21 Jun 2019
There was also no overview of accidents and incidents. The registered manager reassured that only a small number occurred however this information was not available to us to view.
moderatemedication_management21 Jun 2019
the provider had no formal procedures in place to audit medicines records charts. The registered manager told us they checked these records on a regular basis... they appreciated this was not document…
moderaterecord_keeping21 Jun 2019
some checks had been happening but were not always recorded... no overview of accidents and incidents. The registered manager reassured that only a small number occurred however this information was n…
moderategovernance21 Jun 2019
the provider had no formal procedures in place to audit medicines records charts... this was not documented. There was also no overview of accidents and incidents.