Penponds Homecare Ltd

GoodRated 1 Jun 2018Home care · Swindon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Positive, trusting relationships developed through consistent assignment of regular carers
Note30 Oct 2021
Independence actively promoted; staff encouraged people to do as much as they were able
Note30 Oct 2021
People involved in decisions about their care; choices offered and preferences respected
Note30 Oct 2021
People and relatives consistently described staff as kind, caring, and respectful of privacy and dignity

Note30 Oct 2021
People had access to a range of healthcare professionals; changing needs monitored and responded to promptly
Note30 Oct 2021
People's nutritional needs assessed and met; staff completed food hygiene training
Note30 Oct 2021
Staff demonstrated good understanding of Mental Capacity Act 2005 and applied it in practice
Note30 Oct 2021
Regular supervision meetings held; staff encouraged to identify their own development needs
Note30 Oct 2021
Staff received comprehensive induction, wide-ranging training, and regular competency assessments

Note30 Oct 2021
Positive feedback from healthcare professionals describing the service as exceptional, professional, reliable, and responsive.
Note30 Oct 2021
Medicines managed safely with clear MAR records, policies, and risk assessments; people received medicines as prescribed.
Note30 Oct 2021
Regular audits covering health and safety, incidents, complaints, and training, with action plans to address shortfalls.
Note30 Oct 2021
Robust recruitment procedures including DBS checks, employment history verification, and competency observations in people's homes.
Note30 Oct 2021
Staff felt valued and supported, with access to bespoke additional training on request (e.g. diabetes, end of life care) and an incentive scheme recognising contributions.

Note30 Oct 2021
Complaints process clearly communicated; people felt confident raising concerns
Note30 Oct 2021
Extremely flexible scheduling; requests accommodated without delay and outside planned call times
Note30 Oct 2021
Service went significantly beyond contracted duties to meet people's goals and improve wellbeing
Note30 Oct 2021
Highly personalised care plans centred on individual preferences, routines, histories, and cultural needs

Note30 Oct 2021
Electronic monitoring system to prevent missed visits and ensure real-time oversight
Note30 Oct 2021
Robust recruitment procedures; sufficient staffing levels with 24-hour on-call cover
Note30 Oct 2021
Medicines administered safely with clear policies, MAR records, and care plan guidance
Note30 Oct 2021
Risk assessments implemented, regularly reviewed, and reflected current needs
Note30 Oct 2021
Safeguarding and whistleblowing policies in place; staff trained to identify and report abuse

Note30 Oct 2021
Registered manager met CQC notification obligations and demonstrated awareness of legal responsibilities
Note30 Oct 2021
Staff felt valued, involved in service development, and motivated by clear person-centred values
Note30 Oct 2021
Regular audits of health and safety, incidents, complaints, and training with action plans
Note30 Oct 2021
Open, positive culture promoted by registered manager who led by example and provided direct care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info