Note7 Mar 2023
Effective partnership working with health and social care professionals to meet people's needs.
Note7 Mar 2023
Regular surveys and newsletters kept people and relatives informed and engaged.
Note7 Mar 2023
Complaints were welcomed as improvement opportunities; people felt confident raising concerns.
Note7 Mar 2023
Open and transparent culture promoted by registered managers with a clear understanding of Duty of Candour.
Note7 Mar 2023
Staff treated people with kindness, dignity and respect, fostering positive caring relationships.
Note7 Mar 2023
Care records were personalised, regularly reviewed, and completed in conjunction with people and their relatives.
Note7 Mar 2023
Medicines managed safely with electronic records, missed-dose alerts, competency assessments, and regular audits.
Note7 Mar 2023
Electronic care planning system kept staff updated on people's risks, medicines, and changing needs in real time.
Note7 Mar 2023
Robust recruitment practices including DBS checks and employment history verification ensured safe staffing.
Note7 Mar 2023
People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting processes.
Note30 Oct 2021
Leadership was visible and approachable; management led by example and maintained an open, person-centred culture.
Note30 Oct 2021
The service was flexible and responsive to changes in people's needs, with care plans reviewed monthly or sooner when needs changed.
Note30 Oct 2021
An audit system monitored quality, including monthly MAR sheet audits and competency observations during care visits.
Note30 Oct 2021
The registered manager worked proactively with GPs, district nurses, occupational therapists and the local hospice to ensure joined-up care.
Note30 Oct 2021
End of life care was delivered in partnership with district nurses, the local hospice and families, enabling people to remain at home.
Note30 Oct 2021
The service complied with the Accessible Information Standard, including use of tablet-based communication for a non-verbal service user.
Note30 Oct 2021
Staff were well trained, supported and felt valued, with regular supervision, appraisals and staff meetings to embed good practice.
Note30 Oct 2021
Risk assessments were completed for each person covering falls, nutrition, skin care, mobility and home environment, with actions taken to mitigate identified risks.
Note30 Oct 2021
Safe and robust recruitment procedures were in place including DBS checks, written references, health screening and identity confirmation.
Note30 Oct 2021
People consistently described staff as kind, caring and compassionate, with comments such as 'I cannot fault my carers, they are marvellous' and 'Care is in their name and actions'.
minormedication_management30 Oct 2021
There had been a medication error in the past 12 months. Staff identified that one person's medicines had been given by staff and the person's neighbour.