Operated by Fortress Care Limited

Fortress Care Ltd

GoodRated 22/12/2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2023
Staff support: induction, training, skills and experience
Note22 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note22 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Dec 2023
Ensuring consent to care and treatment in line with law and guidance

Note22 Dec 2023
People and relatives were involved in care planning and feedback was regularly sought through surveys and quality monitoring.
Note22 Dec 2023
A well-being lead and staff recognition initiatives such as 'carer of the month' were in place.
Note22 Dec 2023
Leadership was open and inclusive; staff felt supported and praised the registered manager.
Note22 Dec 2023
The service worked effectively in partnership with other health and social care professionals.
Note22 Dec 2023
Staff were kind, caring and knew people well, respecting their dignity, privacy and independence.
Note22 Dec 2023

Note22 Dec 2023
End of life care and support
Note22 Dec 2023
Improving care quality in response to complaints or concerns
Note22 Dec 2023
Meeting people's communication needs
Note22 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2023
Preventing and controlling infection
Note22 Dec 2023
Using medicines safely
Note22 Dec 2023
Staffing and recruitment
Note22 Dec 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Dec 2023
Engaging and involving people using the service, the public and staff
Note22 Dec 2023
How the provider understands and acts on the duty of candour; Working in partnership with others
Note22 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info