Operated by Active Support Service Limited

Active Support Service Ltd

GoodRated 31/03/2026Home care · Kettering

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note9 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note9 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note9 Aug 2019
Staff working with other agencies to provide consistent, effective, timely care
Note9 Aug 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2019
Staff support: induction, training, skills and experience
Note9 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Regular quality monitoring audits of care planning, medicines and staff training by provider and team leaders
Note29 Jan 2020
Open and honest culture with staff feeling valued, supported and able to raise concerns
Note29 Jan 2020
Person-centred care plans cross-referenced with risk assessments and regularly reviewed
Note29 Jan 2020
Consistent staffing teams fostered positive relationships with people and their families
Note29 Jan 2020
Staff received comprehensive induction, mandatory training, shadow shifts, and regular supervision
Note29 Jan 2020

Note9 Aug 2019
End of life care and support
Note9 Aug 2019
Improving care quality in response to complaints or concerns
Note9 Aug 2019
Meeting people's communication needs
Note9 Aug 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Aug 2019
Working in partnership with others
Note9 Aug 2019
Continuous learning and improving care
Note9 Aug 2019
Engaging and involving people using the service, the public and staff
Note9 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Aug 2019
How the provider understands and acts on the duty of candour
Note9 Aug 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering