Operated by Midshires Care Limited

Helping Hands Wimbledon

GoodRated 24/10/2025Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note23 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Nov 2023
Ensuring people are well treated and supported; equality and diversity

Note23 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Nov 2023
Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
Note23 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Nov 2023
Staff support; induction, training, skills and experience

Note23 Nov 2023
Staff maintained people's independence and treated them with dignity and respect.
Note23 Nov 2023
Mental Capacity Assessments and best interests meetings were completed appropriately.
Note23 Nov 2023
Complaints were recorded, investigated and lessons shared with staff.
Note23 Nov 2023
Healthcare professionals were involved to support people's well-being.
Note23 Nov 2023
People felt safe and well cared for by their regular carers.
Note23 Nov 2023
Care plans were person-centred, reflecting people's choices, life histories and preferences.

Note23 Nov 2023
End of life care and support
Note23 Nov 2023
Improving care quality in response to complaints or concerns
Note23 Nov 2023
Planning personalised care to ensure people have choice and control; meeting people's communication needs

Note23 Nov 2023
Learning lessons when things go wrong
Note23 Nov 2023
Preventing and controlling infection
Note23 Nov 2023
Using medicines safely
Note23 Nov 2023
Assessing risk, safety monitoring and management
Note23 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note23 Nov 2023
Staffing and recruitment

Note23 Nov 2023
Working in partnership with others; Duty of Candour
Note23 Nov 2023
Continuous learning and improving care
Note23 Nov 2023
Planning and promoting person-centred, high-quality care
Note23 Nov 2023
Managers and staff being clear about their roles; engaging and involving people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

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