Operated by Anchusa Care Limited

Anchusa Care

GoodRated 31/01/2024Home care · Hitchin

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Jan 2024
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note31 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note31 Jan 2024
Staff working with other agencies; Supporting people to live healthier lives; Supporting people to eat and drink enough
Note31 Jan 2024
Staff support: induction, training, skills and experience
Note31 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Jan 2024
Positive feedback from local authority commissioner describing Anchusa as 'a great caring organisation who put people first'.
Note31 Jan 2024
Responsive complaints handling with all sampled complaints acknowledged, investigated and resolved.
Note31 Jan 2024
Care boxes carried by staff to ensure continuity of care following hospital discharge, avoiding unnecessary readmissions.
Note31 Jan 2024
Proactive multicultural recruitment and strong support for overseas staff settling in the UK.
Note31 Jan 2024
Innovative use of sensory equipment (Joy's Place) to help staff understand the experiences of visually and hearing impaired people.
Note

Note31 Jan 2024
End of life care and support
Note31 Jan 2024
Improving care quality in response to complaints or concerns
Note31 Jan 2024
Meeting people's communication needs
Note31 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 Jan 2024
Preventing and controlling infection
Note31 Jan 2024
Using medicines safely
Note31 Jan 2024
Staffing and recruitment
Note31 Jan 2024
Assessing risk, safety monitoring and management
Note31 Jan 2024
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note31 Jan 2024
Working in partnership with others
Note31 Jan 2024
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note31 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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