Operated by Connect Nursing Limited

Connect Nursing

GoodRated 16/02/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note16 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Feb 2023
Staff support: induction, training, skills and experience

Note16 Feb 2023
Open and positive staff culture with management described as friendly, welcoming and supportive
Note16 Feb 2023
Accessible Information Standard met with large font, braille and alternative language options available
Note16 Feb 2023
Strong complaints handling with resolution to satisfaction and learning applied
Note16 Feb 2023
Person-centred care planning with people and relatives actively involved in assessment and review
Note16 Feb 2023
Comprehensive governance including operations manager audits covering recruitment, medicines, infection control and care plans
Note16 Feb 2023

Note16 Feb 2023
End of life care and support
Note16 Feb 2023
Improving care quality in response to complaints or concerns
Note16 Feb 2023
Meeting people's communication needs
Note16 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Feb 2023
Learning lessons when things go wrong
Note16 Feb 2023
Preventing and controlling infection
Note16 Feb 2023
Using medicines safely
Note16 Feb 2023
Staffing and recruitment
Note16 Feb 2023
Assessing risk, safety monitoring and management
Note16 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note16 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note16 Feb 2023
Engaging and involving people using the service, the public and staff
Note16 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Feb 2023
How the provider understands and acts on the duty of candour
Note16 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering