Esk Moors Caring Ltd

GoodRated 30/03/2026Home care · Whitby

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note30 Oct 2021
Staff questionnaire concerns about lone working safety addressed with personal safety alarms and torches
Note30 Oct 2021
Community transport vehicle arranged following feedback from satisfaction surveys, demonstrating service learning from people's views
Note30 Oct 2021
Responsive registered manager actively involved in day-to-day operations, with positive relationships across staff, people and professionals
Note30 Oct 2021
Person-centred care plans reviewed regularly, involving people and relatives in planning and reflecting individual preferences
Note30 Oct 2021
Consistent, regular staff teams assigned to people, with punctuality and communication about late visits praised by service users
Note30 Oct 2021
Regular supervisions, appraisals and community-based competency observations in place for all staff
Note30 Oct 2021
All staff completed the Care Certificate; specialist and person-specific training provided and tracked via training matrix
Note30 Oct 2021
Thorough recruitment procedures with appropriate DBS and reference checks completed before employment
Note30 Oct 2021
Robust safeguarding procedures with staff demonstrating clear understanding of their duties and whistleblowing responsibilities
minorgovernance30 Oct 2021
The registered manager carried out a number of quality assurance checks to monitor and improve the standards of the service. Action had been taken when concerns were found, but this was not always cle…
minorcomplaints_handling30 Oct 2021
the provider's complaints policy did not provide people with timescales with regards to response times.
minormedication_management30 Oct 2021
sufficient information regarding topical medicines, such as creams, was not always recorded on the MAR. For example, the area where the topical medicine was to be applied was not always recorded.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO21 2DA
Registered manager: O'Connor, Sharon
Local authority: North Yorkshire
Region: Yorkshire & Humberside
City: Whitby
Last CQC check: 30/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Want a quote from Esk Moors Caring Ltd?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.

Request a quote →