Operated by Black Country Management Limited

Black Country Management Limited trading as Bluebird Care Walsall

GoodRated 3 Jun 2026Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note29 Jan 2020
People and relatives spoke positively about the management team and would recommend the service
Note29 Jan 2020
Provider had quality audits in place for medication, daily logs, and missed calls with action plans
Note29 Jan 2020
Staff felt supported, with regular supervisions, team meetings, and a suggestion box for feedback
Note29 Jan 2020
Strong links with external professionals including local authority, district nurses, and GPs
Note29 Jan 2020
Care plans were personalised, detailed, and reflected people's preferences, cultural and religious needs
Note29 Jan 2020
People and relatives were thoroughly involved in care planning, assessments, and reviews
Note29 Jan 2020
Staff completed the Care Certificate induction and received regular refresher training and spot checks
Note29 Jan 2020
Medication administered safely with regular competency checks and no reported mishaps
Note29 Jan 2020
Consistent staff allocation with reliable visit times and good continuity of care for people
Note29 Jan 2020
Staff demonstrated strong knowledge of safeguarding, risk assessment, and abuse reporting procedures