Operated by Support Me At Home Limited

Support Me at Home

GoodRated 17/11/2023Home care · North Walsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Nov 2023
Respecting and promoting people's privacy, dignity, and independence
Note18 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note18 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Nov 2023
Staff support: induction, training, skills, and experience
Note18 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Nov 2023
Staff trained across all key areas including MCA, IPC, end of life, equality and dignity
Note18 Nov 2023
Excellent communication with people and families, with complaints resolved promptly and used as learning opportunities
Note18 Nov 2023
Robust governance and quality assurance system with a service improvement plan driving ongoing development
Note18 Nov 2023
Positive, nurturing culture with staff feeling valued and supported through regular supervision and appraisals
Note18 Nov 2023
Strong safeguarding systems with concerns reported to local authority and thorough records maintained
Note

Note18 Nov 2023
End of life care and support
Note18 Nov 2023
Improving care quality in response to complaints or concerns
Note18 Nov 2023
Meeting people's communication needs
Note18 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Nov 2023
Learning lessons when things go wrong
Note18 Nov 2023
Preventing and controlling infection
Note18 Nov 2023
Using medicines safely
Note18 Nov 2023
Staffing and recruitment
Note18 Nov 2023
Assessing risk, safety monitoring and management
Note18 Nov 2023
Systems and processes to safeguard people from the risk of abuse

Note18 Nov 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note18 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
Note18 Nov 2023
How the provider understands and acts on the duty of candour
Note18 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info