Note9 Sept 2023
Open, approachable management culture with staff feeling supported and heard.
Note9 Sept 2023
Positive outcomes evidenced, including individuals gaining independence and avoiding hospital re-admissions.
Note9 Sept 2023
Robust quality assurance system including regular audits and monthly reports to nominated individual.
Note9 Sept 2023
People supported to maintain independence, cultural and religious needs, and community participation.
Note9 Sept 2023
Service worked within MCA principles with appropriate Court of Protection authorisations in place.
Note9 Sept 2023
Staff received comprehensive induction, mandatory training, Care Certificate enrolment, and regular supervision.
Note9 Sept 2023
Structured transition process for new people, including pre-move visits and professional reviews.
Note9 Sept 2023
Sufficient staffing levels maintained, reducing reliance on agency staff through overseas recruitment.
Note9 Sept 2023
Staff were safely recruited with all pre-employment checks completed before starting.
Note9 Sept 2023
People received their medicines as prescribed and MARs were fully completed.
Note9 Sept 2023
Detailed risk assessments and guidance for staff were in place and regularly reviewed.
minorrecord_keeping9 Sept 2023
a 'hospital traffic light document' was used to provide a brief overview of people's support needs...these were not always dated to show they were current.
minorincident_learning9 Sept 2023
Two incident forms had not been returned to the registered manager in a timely way.
minormedication_management9 Sept 2023
a formal check that the food being used to administer the medicines did not affect their efficacy had not been made.
moderatecare_planning9 Sept 2023
the agreed restraint holds for 1 individual were not clearly specified in their support plan. The registered manager said these details would be added.