Operated by Genesis International Solutions Ltd

Genesis International Solutions

Requires improvementRated 28/09/2023Home care · Farnborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note21 Oct 2023
Staff support: induction, training, skills and experience
Note21 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note21 Oct 2023
Infection prevention and control policies were up to date and PPE was used effectively.
Note21 Oct 2023
DBS checks were completed and reviewed for all staff.
Note21 Oct 2023
Positive relative feedback on the pre-assessment process and swift arrangement of compatible care staff.
Note21 Oct 2023
Effective use of electronic care planning systems to give staff real-time oversight and access to care information.
Note21 Oct 2023
The provider had established good working relationships with the local hospice for palliative care support.
Note21 Oct 2023

Note21 Oct 2023
End of life care and support
Note21 Oct 2023
Improving care quality in response to complaints or concerns
Note21 Oct 2023
Meeting people's communication needs
Note21 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Oct 2023
Preventing and controlling infection
Note21 Oct 2023
Using medicines safely
Note21 Oct 2023
Assessing risk, safety monitoring and management
Note21 Oct 2023
Staffing and recruitment
Note21 Oct 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note21 Oct 2023
Continuous learning and improving care
Note21 Oct 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note21 Oct 2023
How the provider understands and acts on the duty of candour
Note21 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements