Note30 Oct 2021
Stable, consistent staffing teams that reduced anxiety for people with learning disabilities.
Note30 Oct 2021
People involved in staff recruitment and service development, with regular feedback opportunities.
Note30 Oct 2021
Staff supported people's rights under the Mental Capacity Act, including challenging decisions to protect individuals' autonomy.
Note30 Oct 2021
Strong partnership working with external professionals including safeguarding authorities, social workers and health professionals.
Note30 Oct 2021
Effective governance and quality assurance systems including multi-manager home visits and departmental audits.
Note30 Oct 2021
Staff consistently supported people to maintain community links, develop relationships and increase social inclusion.
Note30 Oct 2021
Excellent communication support including easy-read formats, Makaton, and communication passports developed with speech and language therapists.
Note30 Oct 2021
Strong incident and accident management with lessons learned shared across the organisation.
Note30 Oct 2021
Robust medicines management with trained and competent staff and clear PRN guidance in place.
Note30 Oct 2021
Staff used creative and person-centred approaches to help people achieve life goals, including holidays, skydiving experiences, and music production.
Note29 Jan 2020
Positive behavioural support plans reducing reliance on PRN medication and improving people's wellbeing
Note29 Jan 2020
People's complex communication needs met through makaton, objects of reference and pictorial guidance
Note29 Jan 2020
Robust quality assurance system including unannounced monitoring visits generating action plans
Note29 Jan 2020
Strong registered manager with 30+ years' experience; measurable improvements in leadership, communication and staff morale
Note29 Jan 2020
People supported to access community activities, holidays, and work-related activities aligned to individual goals
Note29 Jan 2020
Medicine errors from 2014–2015 addressed through retraining and competency reassessment with no harm to people
Note29 Jan 2020
Staff trained and knowledgeable in safeguarding, MCA and DoLS with appropriate best interest decision-making processes in place
Note29 Jan 2020
Sufficient staffing levels with consistent agency staff providing continuity of care since December 2015
minorcare_planning29 Jan 2020
We found that the assessment, monitoring and reviewing of people's moods was yet to be implemented in one of the people's homes we visited.
minorperson_centred_care29 Jan 2020
We saw some of the people were supported by one-to-one staff although there was limited, social interaction by them with the person they were looking after.
moderatemedication_management29 Jan 2020
The provider told us in their PIR that there had been a number of errors in the management of people's medicines between 2014 and up to August 2015.