Operated by Amazin Care Limited

Amazin Care Operations Office

GoodRated 17/12/2022Home care · Erith

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note17 Dec 2022
Staff and relative feedback was consistently positive; surveys and meetings were used to gather and act on views.
Note17 Dec 2022
Registered manager was visible, actively involved in day-to-day care and understood duty of candour responsibilities.
Note17 Dec 2022
Monthly audits covered health and safety, infection control, medicines and staff files, with issues rectified promptly.
Note17 Dec 2022
People were supported to access community activities, maintain relationships and pursue individual interests.
Note17 Dec 2022
People's communication needs were assessed and met, including use of pictures and digital devices.
Note17 Dec 2022
Care plans were personalised, regularly reviewed and now included life histories, choices, likes and preferences following previous requires improvement finding.
Note17 Dec 2022
Medicines were managed safely with completed training, competency checks, MARs and PRN protocols in place.
Note17 Dec 2022
Risks were comprehensively assessed and regularly reviewed, with up-to-date guidance available to staff for individual risk management.
Note17 Dec 2022
People were protected from abuse; safeguarding policies, training and escalation pathways were in place and well understood by staff.