Operated by Miss Abigail Louise Norman

Helping Hand Homecare

GoodRated 17/11/2023Home care · Northallerton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note17 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Nov 2023
Staff support: induction, training, skills and experience
Note17 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Nov 2023
People and staff were regularly consulted via questionnaires and had easy access to the provider.
Note17 Nov 2023
Range of oversight, quality monitoring and auditing in place including detailed spot checks of staff performance.
Note17 Nov 2023
Provider worked well with other professionals including GPs and local authority, with prompt referrals when needed.
Note17 Nov 2023
Effective medicines management with electronic records being introduced and good competency assessment systems.
Note17 Nov 2023
Strong open culture with staff feeling listened to, valued and supported; all spoke positively about the provider.
Note

Note17 Nov 2023
End of life care and support
Note17 Nov 2023
Improving care quality in response to complaints or concerns
Note17 Nov 2023
Meeting people's communication needs
Note17 Nov 2023
Planning personalised care to ensure people have choice and control

Note17 Nov 2023
Preventing and controlling infection; Learning lessons when things go wrong
Note17 Nov 2023
Using medicines safely
Note17 Nov 2023
Staffing and recruitment
Note17 Nov 2023
Assessing risk, safety monitoring and management
Note17 Nov 2023
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note17 Nov 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note17 Nov 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note17 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info