Operated by I Care (GB) Limited

ICare GB Limited - Derby Care Office

GoodRated 31/01/2025Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jul 2022
Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jul 2022
Improvements made since last inspection - no longer in breach of Regulation 17 (Good Governance)
Note27 Jul 2022
Good infection prevention with readily available PPE
Note27 Jul 2022
Robust governance systems with regular audits, supervisions, appraisals and spot checks
Note27 Jul 2022
Effective partnership working with healthcare professionals and other agencies
Note27 Jul 2022
Kind and caring staff who treat people with dignity and respect
Note27 Jul 2022
Staff trained effectively, including shadow training during induction

Note27 Jul 2022
End of life care and support
Note27 Jul 2022
Improving care quality in response to complaints or concerns
Note27 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note27 Jul 2022
Meeting people's communication needs
Note27 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Jul 2022
Learning lessons when things go wrong
Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Using medicines safely
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note27 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note27 Jul 2022
How the provider understands and acts on the duty of candour
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info