BJP Home Support Limited

OutstandingRated 10 Nov 2017Home care · Guisborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 May 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note12 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 May 2023
Staff support: induction, training, skills and experience
Note12 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 May 2023
Strong partnership working with local authority, healthcare professionals and community organisations.
Note12 May 2023
Positive staff culture with employee assistance programme, Christmas bonuses and long-service awards.
Note12 May 2023
Effective governance with regular audits covering medications, health and safety, care plans and infection control.
Note12 May 2023
Visible, approachable management that engaged people, families, staff and external professionals.
Note12 May 2023
Strong staff training programme tailored to individual needs, with supervisions, appraisals and competency checks.
Note12 May 2023
Person-centred care plans reflected individual needs, likes, dislikes and communication preferences.

Note12 May 2023
Preventing and controlling infection
Note12 May 2023
Using medicines safely
Note12 May 2023
Staffing and recruitment
Note12 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 May 2023
Systems and processes to safeguard people from the risk of abuse

Note12 May 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note12 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 May 2023
How the provider understands and acts on the duty of candour
Note12 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Oct 2021
Regulatory notifications to CQC
Note30 Oct 2021
Staff development and retention

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Folkescare Limited

Requires improvement0.2 km awayRedcar and Cleveland

Registered manager: Laverick, Danielle

Want a quote from BJP Home Support Limited?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.