Operated by First Call Care Solutions Limited

Continuum Care (Cornwall)

GoodRated 25/03/2023Home care · Penryn

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Other

Note25 Mar 2023
Service proactively ceased accepting new domiciliary packages to protect quality of existing care
Note25 Mar 2023
Collaborative working with health professionals and families, with secure messaging systems keeping relatives informed
Note25 Mar 2023
Effective quality assurance systems including unannounced spot checks, regular supervision, and team meetings
Note25 Mar 2023
Responsive complaints handling with people and relatives reporting issues were resolved promptly
Note25 Mar 2023
Robust risk assessment and positive behaviour management techniques tailored to individual needs
Note25 Mar 2023
Effective safeguarding systems with good staff understanding of local procedures and financial abuse protections
Note25 Mar 2023
Strong person-centred culture with staff matching to individual personalities and interests, enabling people to live fulfilling, independent lives
Note25 Mar 2023
Supported living service was well staffed with consistent shift coverage and positive outcomes for people with learning disabilities
minorgovernance25 Mar 2023
In relation to a recent incident, required notification paperwork had been completed but not received by the commission.
moderatestaffing_levels25 Mar 2023
The service was experiencing some difficulties in recruiting staff who were able to drive to join the domiciliary care team. As a result, the provider was not currently taking on additional packages.
minormissed_or_late_visits25 Mar 2023
Missed visits had occurred infrequently. The most recent missed visit had occurred out of office hours when a staff member had misread their rota.
minormedication_management25 Mar 2023
Where information had been transcribed onto MAR charts by staff, this information had not been consistently checked to ensure its accuracy.

responsive

Note25 Mar 2023
End of life care and support
Note25 Mar 2023
Improving care quality in response to complaints or concerns
Note25 Mar 2023
Meeting people's communication needs
Note25 Mar 2023
Planning personalised care to ensure people have choice and control
Note25 Mar 2023
Supporting people to develop and maintain relationships, follow interests and take part in activities

safe

Note25 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2023
Using medicines safely
Note25 Mar 2023
Preventing and controlling infection
Note25 Mar 2023
Learning lessons when things go wrong
Note25 Mar 2023
Staffing and recruitment
Note25 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note

well_led

Note25 Mar 2023
Working in partnership with others
Note25 Mar 2023
How the provider understands and acts on the duty of candour
Note25 Mar 2023
Engaging and involving people using the service, the public and staff
Note25 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note25 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering