Operated by Miss Sunita Larka

Miss Sunita Larka t/a Direct Care and Support Services

GoodRated 3 Aug 2023Home care · Carshalton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note8 Mar 2023
Strong partnership working with local authorities, NHS, mental health services, ICBs, colleges and employers.
Note8 Mar 2023
Person-centred care plans; people empowered through college, employment and activities; staff knew people well.
Note8 Mar 2023
Regular residents' and staff meetings, feedback surveys twice yearly, and social media for communication.
Note8 Mar 2023
Governance improved with robust audits and prompt action on concerns; CQC notifications made as required by law.
Note8 Mar 2023
MCA compliance demonstrated with capacity assessments, best interest decisions and clear records.
Note8 Mar 2023
People felt safe; safeguarding training provided annually; manager understood reporting responsibilities.
Note8 Mar 2023
Robust recruitment processes including service user and family involvement in interviews.
Note8 Mar 2023
Incidents reported clearly with lessons learnt discussed at manager and staff meetings.
Note8 Mar 2023
Infection control well managed; staff trained in infection control and food hygiene; relatives praised cleanliness.
Note8 Mar 2023
Medicines management safe with best-practice records, improved checks including for expired medicines.
Note8 Mar 2023
Risk assessments improved with clear guidance for staff; electronic care planning system introduced ensuring reliable, up-to-date records.

Note8 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Mar 2023
Staffing and recruitment
Note8 Mar 2023
Learning lessons when things go wrong
Note8 Mar 2023
Preventing and controlling infection
Note8 Mar 2023
Using medicines safely
Note8 Mar 2023
Assessing risk, safety monitoring and management; safeguarding from abuse

Note8 Mar 2023
Working in partnership with others
Note8 Mar 2023
Promoting a positive, person-centred, open and inclusive culture
Note8 Mar 2023
Engaging and involving people, the public and staff
Note8 Mar 2023
Managers and staff understanding roles, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info