Merit Healthcare Ltd

Swindon, SN4 · Established 17/1

A CQC-regulated home-care provider serving Swindon, registered since 17/1. Rated Good at its most recent CQC inspection (Mar 2025).

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What the CQC found

The five questions inspectors ask, and how Merit scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Management restructure and audit systems had improved oversight and governance since the previous inspection.”
CQC inspection report, Aug 2023

“People and relatives felt safe and said staff had the right skills and knowledge to meet their needs.”
CQC inspection report, Aug 2023

“Effective infection prevention and control systems including PPE training and updated guidance compliance.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2025
Not rated
Date of inspection: 10 April to 7 May 2025. We inspected the service due to concerns around recruitment and leadership of the service. People were supported by kind and caring staff who understood how to keep them safe. Staff knew how to recognise potential ab…
Aug 2023
Good
Merit Healthcare Ltd improved from Requires Improvement to Good overall following a focused inspection of Safe and Well-led domains, having remediated all previous regulatory breaches. However, the Well-led domain remains Requires Improvement due to persistent…
Oct 2022
Good
Merit Healthcare Ltd improved from previous breaches and is now rated Good overall, with positive feedback on caring, safe and effective personal care delivery. Well-led remains Requires Improvement due to quality assurance systems and audits not being fully d…
Oct 2022
Requires improvement
Focused inspection of Merit Healthcare Ltd identified multiple regulatory breaches across medicines management, risk assessment, infection control, recruitment, governance and CQC notifications, with the overall rating dropping from Good to Requires Improvemen…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Merit does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SN4 7AY in Swindon. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SN4

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