Spring Consult UK Ltd

GoodRated 30/06/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note30 Jun 2022
Duty of Candour applied appropriately and feedback used to improve service
Note30 Jun 2022
Strong partnership working with healthcare professionals and CCG
Note30 Jun 2022
Quality assurance processes including audits, supervisions, appraisals and spot checks
Note30 Jun 2022
Good leadership with shared responsibilities and clear management structure
Note30 Jun 2022
Robust recruitment processes including DBS checks and electronic flagging for renewals
Note30 Jun 2022
Effective infection prevention and control measures, including COVID-19 practices
Note30 Jun 2022
Medicines were managed as prescribed and in line with national guidance
Note30 Jun 2022
Care plans and risk assessments provided detailed information including complex healthcare, nutrition and mobility needs
Note30 Jun 2022
Staff knew people well and had training to understand individual nursing and care needs
minorcommunication_with_families30 Jun 2022
Better communication would improve things. Better communication with both the family and to the carers.
minorcare_planning30 Jun 2022
staff were not provided with individualised guidance on how to support people safely in the event of a fire in their homes.

Note30 Jun 2022
Learning lessons when things go wrong
Note30 Jun 2022
Preventing and controlling infection
Note30 Jun 2022
Using medicines safely
Note30 Jun 2022
Staffing and recruitment
Note30 Jun 2022
Assessing risk, safety monitoring and management
Note30 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Jun 2022
Working in partnership with others
Note30 Jun 2022
Continuous learning and improving care
Note30 Jun 2022
Engaging and involving people using the service, the public and staff
Note30 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Jun 2022
Planning and promoting person-centred, high-quality care; Duty of Candour