RS Holistic Care Limited

GoodRated 19/11/2022Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note19 Nov 2022
Quality assurance systems in place with monthly checks of care records and MAR
Note19 Nov 2022
Registered manager demonstrated clear understanding of regulatory responsibilities and duty of candour
Note19 Nov 2022
Positive organisational culture with staff proud to work for the service and person-centred values
Note19 Nov 2022
Strong infection control practices with adequate PPE and COVID-19 guidance embedded in policy
Note19 Nov 2022
Sufficient staffing with consistent staff team and appropriate recruitment checks including DBS
Note19 Nov 2022
Robust safeguarding procedures in place; staff understood internal and external reporting routes
Note19 Nov 2022
Medicines managed safely with accurate MAR records and staff trained in administration
Note19 Nov 2022
People and relatives felt safe and expressed high confidence in staff and management
minorrecord_keeping19 Nov 2022
People had risk assessments in place for their care and support. However, they had not always been reviewed as planned.