Note29 Jan 2020
Staff morale was high with strong team culture and accessible management support at all times
Note29 Jan 2020
Provider quality auditor conducted regular sampling checks of electronic daily notes to identify concerns early
Note29 Jan 2020
Complaints were investigated and resolved to complainants' satisfaction with learning fed back to staff
Note29 Jan 2020
Registered manager and supervisors provided hands-on cover during staff absences to maintain continuity
Note29 Jan 2020
Staff received structured induction including Care Certificate, classroom and hands-on training, and shadowing for 2–5 weeks
Note29 Jan 2020
Strong recruitment process with DBS checks and reference checks completed before staff worked independently
Note29 Jan 2020
Person-centred 'This is me' care plan format captured preferences, religion, likes/dislikes and outcome expectations
Note29 Jan 2020
Electronic call scheduling and GPS log-in system ensured real-time monitoring of call attendance
Note29 Jan 2020
Robust medicines administration system using MARs, body maps and running totals to ensure safe medication management
Note29 Jan 2020
People felt safe with regular, consistent care staff who knew them well and arrived on time
Note10 Jul 2019
The provider worked in partnership with local police and community services to support people's wider safety.
Note10 Jul 2019
Effective infection control measures were in place with adequate PPE supplied to staff.
Note10 Jul 2019
The provider employed a dedicated auditor and maintained action plans to drive continuous improvement.
Note10 Jul 2019
Staff received comprehensive induction, regular supervision, spot checks, and ongoing training and development.
Note10 Jul 2019
Robust recruitment checks including DBS and reference checks were completed for all staff.
Note10 Jul 2019
A call monitoring system alerted the registered manager when staff were running late, reducing risk of missed calls.
Note10 Jul 2019
Medicines were managed safely with individual care plans and competency-checked staff.
Note10 Jul 2019
People told us they felt safe with staff who visited them in their home and staff knew them well.
minormissed_or_late_visits10 Jul 2019
Some people commented on inconsistent or late calls. In response, the registered manager had reviewed the timing of their scheduled calls.
minorcare_planning10 Jul 2019
Where the provider had received advice regarding the consistency of food and drinks from professionals, this was not available on the person's records for staff to review.