ELR Homecare Ltd

GoodRated 27/08/2022Home care · Halesowen

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Aug 2022
Ensuring people are well treated and supported, respecting equality and diversity

Note27 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note27 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Aug 2022
Staff support: induction, training, skills and experience
Note27 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Aug 2022
Positive person-centred culture, with compliments from people and relatives
Note27 Aug 2022
Effective governance and audit systems embedded, with lessons learned from previous inspection
Note27 Aug 2022
Working within MCA principles, supporting people to make day-to-day choices
Note27 Aug 2022
Staff supported through induction, shadowing, regular supervision and team meetings
Note27 Aug 2022
Personalised care plans regularly reviewed and updated to reflect changing needs
Note27 Aug 2022
Staff completed safeguarding training and made appropriate referrals when required

Note27 Aug 2022
Improving care quality in response to complaints or concerns
Note27 Aug 2022
Meeting people's communication needs
Note27 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Using medicines safely
Note27 Aug 2022
Staffing and recruitment
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note27 Aug 2022
Working in partnership with others
Note27 Aug 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note27 Aug 2022
How the provider understands and acts on the duty of candour
Note27 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
Note27 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care