Operated by Routes Healthcare (North) Limited

Routes Healthcare Burnley

GoodRated 18/07/2023Home care · Burnley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Jul 2023
Staff support: induction, training, skills and experience
Note18 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note18 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note18 Jul 2023
Provider carried out biannual quality reviews, spot checks and audits with action plans to address any shortfalls
Note18 Jul 2023
Staff received ongoing training including safeguarding, equality, diversity, infection control and end of life care
Note18 Jul 2023
Registered manager promoted open culture; staff comfortable raising concerns and feedback used to drive improvements
Note18 Jul 2023
Strong complaint handling with thorough investigations, staff discussions and outcome letters issued
Note18 Jul 2023
Robust risk assessment process covering environment, care, medicines and other factors documented in care plans
Note

Note18 Jul 2023
End of life care and support
Note18 Jul 2023
Improving care quality in response to complaints or concerns
Note18 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note18 Jul 2023
Meeting people's communication needs
Note18 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Jul 2023
Preventing and controlling infection
Note18 Jul 2023
Using medicines safely
Note18 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note18 Jul 2023
Staffing and recruitment
Note18 Jul 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note18 Jul 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note18 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Jul 2023
How the provider understands and acts on the duty of candour
Note18 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info