Operated by Eminent Care Limited

Home Instead Central Hampshire

GoodRated 10 Dec 2017Home care · Alresford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Well-defined management structure with visible, accessible leadership and robust quality assurance processes.
Note30 Oct 2021
Person-centred training tailored to individual conditions of people each staff member cared for.
Note30 Oct 2021
Consistent staffing with staff matched to people by background and interests; minimum one-hour care calls.
Note30 Oct 2021
Strong community links including Dementia Friends Sessions, dementia-friendly cinema and Singing for Fun groups.
Note30 Oct 2021
Positive risk-taking culture enabling people to remain at home in accordance with their wishes.
Note

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Yourlife Management Services Limited

Requires improvement1.0 km awayHampshire

Registered manager: Diamond, Deborah

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