Pathfinders Community Support Limited

GoodRated 9 Sept 2021Home care · Leicester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
People were involved in developing the service through a 'working party', including shaping vision, values and policies.
Note30 Oct 2021
Strong partnerships with statutory organisations including local authority, safeguarding teams and clinical commissioning groups.
Note30 Oct 2021
Governance was well embedded with comprehensive audits involving people using the service.
Note30 Oct 2021
Positive Behaviour Support (PBS) significantly improved people's quality of life and independence.
Note30 Oct 2021
Care plans were extensive, well detailed, and supported by pictorial symbols in easy-read format.

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering