Pathfinders Community Support Limited

Leicester, LE3 · Established 09/0

A CQC-regulated home-care provider serving Leicester, registered since 09/0. Rated Good at its most recent CQC inspection (Sept 2021).

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What the CQC found

The five questions inspectors ask, and how Pathfinders scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People were involved in developing the service through a 'working party', including shaping vision, values and policies.”
CQC inspection report, Oct 2021

“Strong partnerships with statutory organisations including local authority, safeguarding teams and clinical commissioning groups.”
CQC inspection report, Oct 2021

“Governance was well embedded with comprehensive audits involving people using the service.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Pathfinders Community Support Limited was rated overall Good at its August 2021 inspection, with Safe declining to Requires Improvement due to gaps in recruitment checks, incorrect MAR coding, and personal evacuation plans not being readily accessible. The ser…
Jan 2020
Good
Pathfinders Community Support Limited was rated Good across all five key questions at its first inspection since registration in 2013, demonstrating safe recruitment, effective person-centred care, and strong leadership. A minor gap was identified in complianc…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Pathfinders does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at LE3 2FS in Leicester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

LE3

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