Note25 Jan 2021
Hospital passports in place to support people's communication needs in emergencies
Note25 Jan 2021
Positive feedback from social care professionals praising care quality and leadership
Note25 Jan 2021
Regular supervision, annual appraisals, and staff meetings supported staff development
Note25 Jan 2021
Staff received role-specific training including dementia training identified proactively with social worker
Note25 Jan 2021
Strong registered manager with clear values, open culture, and regular audits of service quality
Note25 Jan 2021
Person-centred support plans regularly reviewed with people and their relatives
Note25 Jan 2021
Staff demonstrated strong safeguarding knowledge and knew how to escalate concerns externally
Note25 Jan 2021
Medicines managed safely with fully completed administration records and safe storage
Note30 Jun 2018
Positive engagement with local authority, social workers and local safeguarding team
Note30 Jun 2018
Quality assurance processes in place including medicines checks, environment maintenance and training monitoring
Note30 Jun 2018
Registered manager was a visible, hands-on presence with values clearly embedded in the service
Note30 Jun 2018
Strong focus on promoting independence, including college enrolment and community employment
Note30 Jun 2018
Staff treated people with consistent kindness, dignity and respect, observed throughout inspection
Note30 Jun 2018
Person-centred care plans detailed individual preferences and choices, with people involved in writing and reviewing them
Note30 Jun 2018
Staff received regular training and felt well supported by the registered manager
Note30 Jun 2018
Medicines managed safely with regular stock balance checks and safe disposal processes
Note30 Jun 2018
Safe recruitment procedures including DBS checks and full employment history
Note30 Jun 2018
Risk assessments promoted independence while maintaining safety, with positive risk-taking examples
Note30 Jun 2018
People felt safe and staff demonstrated good knowledge of safeguarding procedures
minorend_of_life_care30 Jun 2018
Advanced plans were not in place. These are plans that describe people's preferences about how they want to be cared for at the end of their lives.
minorsupervision_appraisal30 Jun 2018
the supervision records we saw did not show that staff were given an opportunity to discuss any training or support needs. Instead, the records were of observations of the support they provided