Doves Care Agency Ltd

GoodRated 5 Apr 2023Home care · Hemel Hempstead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note4 May 2023
Continuous learning approach with incidents reviewed and lessons shared with staff
Note4 May 2023
Effective out-of-hours on-call system enabling rapid management response to incidents
Note4 May 2023
Proactive quality assurance including an independent external feedback survey and local authority monitoring
Note4 May 2023
Positive staff culture with high levels of satisfaction and pride in working for the agency
Note4 May 2023
Strong safeguarding awareness with clear reporting lines to local authority and CQC
Note4 May 2023
Robust medicines management with staff competency assessments and regular audits by the registered manager
Note4 May 2023
People felt safe and reported no missed visits; staff described as punctual and staying the full allocated time

Note4 May 2023
Working in partnership with others
Note4 May 2023
Continuous learning and improving care
Note4 May 2023
Engaging and involving people, the public and staff
Note4 May 2023
Duty of candour, roles, quality performance and regulatory requirements
Note4 May 2023
Promoting a positive, person-centred, open and inclusive culture