Operated by Voyage 1 Limited

Voyage (DCA) Cambridge City

GoodRated 12 Aug 2023Home care · Ely

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note8 Dec 2023
Staff demonstrated caring values and worked collaboratively with health and social care professionals to achieve positive outcomes.
Note8 Dec 2023
Staffing stability improved significantly with successful overseas recruitment programme reducing reliance on agency staff.
Note8 Dec 2023
Provider demonstrated a strong learning culture, sharing lessons from incidents nationally and implementing changes promptly.
Note8 Dec 2023
Effective governance systems with regular audits, clear action plans, and timely response to inspection findings.
Note8 Dec 2023
Positive and open culture with approachable management team; staff felt well supported and relatives praised management as exceptional.
Note8 Dec 2023
Medicines were managed safely with detailed PRN protocols, STOMP principles followed, and regular medicine audits with learning shared.
Note8 Dec 2023
Detailed care plans and risk assessments provided clear guidance to staff for managing complex health conditions including epilepsy, diabetes and choking risks.
Note8 Dec 2023
People were safeguarded from abuse and avoidable harm with clearly recorded concerns and appropriate follow-up actions.
minorstaffing_levels8 Dec 2023
There are not always enough staff to take [name] on a planned day trip because of a lack of drivers. So, some things get curtailed because of this.
minorcommunication_with_families8 Dec 2023
Some relatives commented that recent changes to the local management and staffing structures had impacted on communication. One person told us, "Day to day things are not always passed on"
minorconsent_capacity8 Dec 2023
We identified some instances where a decision had been made in a person's best interest, but the rationale had not been clearly documented.
moderatestaff_training8 Dec 2023
not all staff identified as requiring de-escalation training had received this. The provider was aware of this and during the course of the inspection more staff completed this training.