Operated by Mr Murphy Cole

Regional Care Peterborough

Requires improvementRated 3 Mar 2023Home care · Peterborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note8 Mar 2023
Staff support: induction, training, skills and experience
Note8 Mar 2023
Assessing people's needs and choices; delivering care in line with standards
Note8 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note8 Mar 2023
Person-centred care plan format being introduced with more detailed information for staff.
Note8 Mar 2023
Infection control and PPE use improved in line with government guidance.
Note8 Mar 2023
Provider engaged in monthly meetings with local authority, resulting in resumption of placements.
Note8 Mar 2023
Regular weekly online staff meetings held with shared minutes, enabling discussion of issues and training updates.
Note8 Mar 2023
Staff spoke positively about management and felt supported, listened to, and able to raise concerns openly.
Note8 Mar 2023

Note8 Mar 2023
End of life care and support
Note8 Mar 2023
Meeting people's communication needs
Note8 Mar 2023
Planning personalised care to ensure people have choice and control
Note8 Mar 2023
Improving care quality in response to complaints or concerns

Note8 Mar 2023
Preventing and controlling infection
Note8 Mar 2023
Staffing and recruitment; Learning lessons when things go wrong
Note8 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note8 Mar 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note8 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note8 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Mar 2023
Managers and staff being clear about their roles; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info