Operated by Sandwell Asian Family Support Service Limited

Sandwell Asian Family Support

GoodRated 1 Mar 2020Home care · Smethwick

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Aug 2017
Care staff supported people to maintain independence in day-to-day decisions.
Note10 Aug 2017
People and families were actively involved in planning care and care staff were skill-matched to individuals.
Note10 Aug 2017
People were supported by kind, compassionate care staff who respected privacy and dignity.

Note10 Aug 2017
People were supported to maintain their health and individual dietary requirements were met.
Note10 Aug 2017
Care staff supported people in line with the principles of the Mental Capacity Act 2005.
Note10 Aug 2017
Care staff received comprehensive induction, ongoing training, and regular supervision.

Note22 Jan 2020
Registered manager proactive in succession planning and staff development
Note22 Jan 2020
Staff trained in specialist areas including diabetes awareness, learning disability, autism and challenging behaviour
Note22 Jan 2020
Regular spot checks and quality audits with action plans for continuous improvement
Note22 Jan 2020
Robust recruitment process including enhanced DBS checks and full employment history review
Note22 Jan 2020
Electronic monitoring system alerting managers to late or missed calls, ensuring timely support
Note22 Jan 2020

Note10 Aug 2017
People were supported to access community activities and the provider's drop-in centre.
Note10 Aug 2017
Complaints were acknowledged, investigated and responded to in line with the provider's policy.
Note10 Aug 2017
Care plans were personalised, regularly reviewed and reflected individual needs and preferences.

Note10 Aug 2017
Recruitment practices ensured relevant checks were completed before unsupervised working.
Note10 Aug 2017
Medicines were managed safely with completed MAR records and trained care staff.
Note10 Aug 2017
People were protected from avoidable harm with risk assessments in place and observed by care staff.

Note10 Aug 2017
A positive, open culture existed with staff encouraged to raise concerns and feedback actively sought from people and families.
Note10 Aug 2017
Regular audits and quality assurance checks were undertaken with effective follow-up action.
Note10 Aug 2017
Effective management support was maintained following the registered manager's resignation.

Source: CQC inspection reports under the Open Government Licence v3.0.

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