Operated by J S Parker Limited

J S Parker Limited North East

OutstandingRated 27/02/2020Home care · Corbridge

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note21 Jul 2023
Supporting people to express their views and be involved in making decisions about their care

Note21 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note21 Jul 2023
Staff support: induction, training, skills and experience
Note21 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2023
Mentorship scheme connecting people further along their rehabilitation journey with those newly injured to share guidance and hope.
Note21 Jul 2023
High staff retention (many employed 10–20 years) reflecting strong, inclusive leadership culture and career development opportunities.
Note21 Jul 2023
Innovative use of technology and assistive devices to support communication, decision-making and online safety.
Note21 Jul 2023
Thoughtful end-of-life care with bespoke staff training, bereavement support and community remembrance events.
Note21 Jul 2023
People supported to pursue rich social lives including holidays, music festivals, college and community activities, maximising independence and quality of life.

Note21 Jul 2023
Meeting people's communication needs
Note21 Jul 2023
Improving care quality in response to complaints or concerns
Note21 Jul 2023
End of life care and support
Note21 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jul 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note21 Jul 2023
Preventing and controlling infection
Note21 Jul 2023
Using medicines safely
Note21 Jul 2023
Learning lessons when things go wrong
Note21 Jul 2023
Staffing and recruitment
Note21 Jul 2023
Assessing risk, safety monitoring and management
Note21 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2023
How the provider understands and acts on the duty of candour
Note21 Jul 2023
Working in partnership with others
Note21 Jul 2023
Continuous learning and improving care
Note21 Jul 2023
Engaging and involving people using the service, the public and staff
Note21 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering