Operated by Townfield and Coach House Care Limited

Townfield Home Care

GoodRated 10 Nov 2023Home care · Blackburn

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
A new electronic recording system was being implemented to improve oversight and communication of live rotas.
Note12 Dec 2025
The provider worked closely with health and social care professionals to improve people's outcomes.
Note12 Dec 2025
People and relatives spoke highly of the service, with one relative describing staff as 'our lifeline'.
Note12 Dec 2025
Multi-layered governance with care coordinators, registered manager and managing director audit oversight.
Note12 Dec 2025
Strong continuity of care enabling staff to build positive relationships and get to know people's needs well.
Note12 Dec 2025
Effective safeguarding processes with a maintained log of concerns, notifications and actions taken.

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering