Operated by Bolton Council

Home Support Reablement Service

GoodRated 30/12/2023Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note30 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note30 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note30 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note30 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Dec 2023
Staff support: induction, training, skills, and experience
Note30 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Dec 2023
Effective governance including audits of support records, accidents, incidents, medicines administration and complaints.
Note30 Dec 2023
Accessible Information Standard met with interpreters, easy read, large print and multi-language support available.
Note30 Dec 2023
Comprehensive staff induction including shadowing, Care Certificate, and 'away days' for professional development.
Note30 Dec 2023
Open and transparent culture fostered by registered manager, with effective duty of candour processes and regular feedback loops.
Note30 Dec 2023
Strong multi-agency partnership working with healthcare professionals, including the admissions avoidance team.
Note

Note30 Dec 2023
End of life care and support
Note30 Dec 2023
Improving care quality in response to complaints or concerns
Note30 Dec 2023
Meeting people's communication needs
Note30 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Dec 2023
Learning lessons when things go wrong
Note30 Dec 2023
Preventing and controlling infection
Note30 Dec 2023
Using medicines safely
Note30 Dec 2023
Staffing and recruitment
Note30 Dec 2023
Assessing risk, safety monitoring and management
Note30 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note30 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
Note30 Dec 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note30 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info