Operated by Help At Home Care Service Ltd

Help at Home Care Service

GoodRated 11 Aug 2017Home care · Falmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note30 Oct 2021
People supported to maintain independence; staff ensured dignity and privacy during personal care
Note30 Oct 2021
Medicines administered safely with MAR charts; errors addressed promptly through additional training and supervision
Note30 Oct 2021
Staff trained in MCA and applied its principles in practice, recording capacity assessments in care records
Note30 Oct 2021
Registered manager actively gathered feedback via surveys and home visits, acting on findings
Note30 Oct 2021
Care plans were regularly reviewed and updated to reflect changing needs, including post-hospital discharge
Note30 Oct 2021
Thorough recruitment processes including DBS checks ensured staff suitability
Note30 Oct 2021
Staff received regular supervision, one-to-one meetings and appraisals with documented outcomes
Note30 Oct 2021
People expressed consistent satisfaction with staff punctuality, reliability and caring attitudes