Stoke Heath Homecare Ltd

GoodRated 26/10/2023Home care · Redditch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 Oct 2023
Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity

Note26 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Oct 2023
Staff support: induction, training, skills and experience
Note26 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Oct 2023
Good partnership working with health and social care organisations to support people's wellbeing.
Note26 Oct 2023
Effective governance processes including medicines audits driving improved recording.
Note26 Oct 2023
Positive leadership culture with open-door management approach and staff feeling respected and valued.
Note26 Oct 2023
Effective complaints handling with lessons shared across the team and some staff removed from calls where necessary.
Note26 Oct 2023
Staff demonstrated good understanding of the Mental Capacity Act 2005 and supported people to make their own decisions.
Note

Note26 Oct 2023
End of life care and support
Note26 Oct 2023
Improving care quality in response to complaints or concerns
Note26 Oct 2023
Meeting people's communication needs
Note26 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Oct 2023
Learning lessons when things go wrong
Note26 Oct 2023
Preventing and controlling infection
Note26 Oct 2023
Using medicines safely
Note26 Oct 2023
Staffing and recruitment
Note26 Oct 2023
Assessing risk, safety monitoring and management
Note26 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note26 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note26 Oct 2023
Engaging and involving people using the service, the public and staff
Note26 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Oct 2023
How the provider understands and acts on the duty of candour
Note26 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering